How ITIL Can Improve Information Security

Source: Steven Weil - Posted by Joe Shakespeare

ITIL - the Information Technology Infrastructure Library - is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. ITIL can be applied across almost every type of IT environment.

Interest in and adoption of ITIL has been steadily increasing throughout the world; the numerous public and private organizations that have adopted it include Proctor & Gamble, Washington Mutual, Southwest Airlines, Hershey Foods, and the Internal Revenue Service. In addition to the often touted benefits of ITIL - aligning IT with the needs of the business, improving service quality, decreasing the costs of IT service delivery and support - the framework can aid the information security professional both directly (there is a specific Security Management process) and indirectly.

This article will provide a general overview of ITIL and discuss how ITIL can improve how organizations implement and manage information security.

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