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Hackers Are Security VARs’ New Competitors Print E-mail
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Source: eWeek Europe - Posted by Alex   
Latest News Hackers, malware writers and online criminal elements have operated like businesses for some time. Now, according to research by [1] Kaspersky Lab, these black hat organisations are expanding to include technical support and customer service for their victims. In a way, they’re beginning to mimic security solution providers. Kaspersky Lab researchers report monitoring criminal syndicates that are offering people who have downloaded viruses and other forms of malware email, live chat and telephone support for installing and uninstalling their malicious w[2] ares. In most cases, these services are a ploy to trick computers users into installing more malicious software. However, a growing number of criminal organisations are [3] offering legitimate support to gain the trust and confidence of their victims. It’s all part of an elaborate network of deceit and social engineering.

Business operations

These hacker-sponsored support services are not fly-by-night operations. At a presentation held in New York City yesterday, Kaspersky senior researcher Nico Brulez described testing the support services of several malicious sites that intended to trick users into installing “scareware,” or faux security software that PC users are tricked into paying for but does nothing. He says the networks he tested were using real people to staff live chat sessions and telephone support. Some even provided 24/7 services, multi-language support and refunds.

Read this full article at eWeek Europe

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