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How to Plan for the Inevitable Print E-mail
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Source: CIO - Posted by Dave Wreski   
Intrusion Detection A great story about how Fleet developed an incident response plan. "Wondering how Fleet kept track of transaction history, he entered a random number. To his shock, he pulled up someone else's transaction. "The hole allowed you to see people's personal information," says Bryce, who works for Rackspace Managed Hosting in San Antonio.. . . A great story about how Fleet developed an incident response plan. "Wondering how Fleet kept track of transaction history, he entered a random number. To his shock, he pulled up someone else's transaction. "The hole allowed you to see people's personal information," says Bryce, who works for Rackspace Managed Hosting in San Antonio. "Mainly it was nonsensitive information, but there were several cases where it was personal information like Social Security numbers, account numbers and addresses."

Alarmed that his account information could be compromised, Bryce called the customer service line at Fleet. After being transferred several times, he was told that someone would call him back on Monday.

That wasn't good enough. Bryce called the media, and hours later both MSNBC.com and The Boston Globe online had picked up the story."

Read this full article at CIO

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