Security Outsourcing: Exposed!
With no one watching their networks and an outage threatening at any moment, Pilot customers felt naked. They were suddenly wide open to hackers and viruses. Because some companies routed office-to-office traffic through Pilot, they were at risk of losing secure virtual private network (VPN) connections and remote access. Pilot had hosted entire Web networks for other companies, making them even more vulnerable to a complete meltdown.
One such company, Providian Financial, was so distressed that it sent several IT staffers to man Pilot's operations center. That probably frightened Pilot's other banking customers, none of whom were expecting a competitive financial institution to have access to their network security.
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